Blog 4
At one point in time, I was working for Dish Network as a Field Service Specialist. As a tech, I worked 365, rain, sleet, snow, and holidays. I had a tablet with a work order composed of new connect and service calls. I was responsible for installing television services and troubleshooting issues once on a service call. A technician would need to know how to communicate with diverse populations, work various house layouts/blueprints, climb/work off ladder, properly use a tape measure, walk on a roof, walk in an attic, the proper way of routing cable, power drill, stud finder, and an inclinometer (aids in locating different satellites). One would need to know how to build each dish, wallfish (running cable behind wall from attic, basement, or crawlspace), and lift heavy items such as a 26ft ladder (2-people 40 ft.). In addition, a technician must identify variables that could hinder services and harm one’s health; such as, no line of sight (obstruction due to tree, building, etc....